Support

The fastest way to reach us is email. When you write, include your device model, your iOS version, the Oye app version (Settings → About), and a short description of what happened. Because Oye runs entirely on your device, please do not send us any patient audio, transcripts, or notes — we can help troubleshoot without them, and we never want protected health information in a support email.

Email us at support@oye.is. For questions specifically about privacy or your data, you can reach us at privacy@oye.is.

Does my patient data leave my phone?

No. Audio, transcription, and de-identification all happen on your device. Raw audio and patient data are never transmitted. Only de-identified text that you review and choose to share ever leaves the app.

Does Oye work without an internet connection?

Yes. Oye is offline-first — recording, transcription, and de-identification run entirely on-device, so it works in clinics with poor or no connectivity.

What happens if I lose my phone?

Raw audio is encrypted at rest on your device. Oye cannot access or wipe your device remotely — that stays under your control. If a device is lost or stolen, erase it using your organization's Mobile Device Management (MDM) or Apple's Find My iPhone, and follow your clinic's breach-response procedures.

What languages does Oye support?

Oye currently supports English (US) and Spanish (Mexico), selectable in Settings. The Spanish market uses a multilingual de-identification model.

Is the de-identification perfect?

No automated de-identification is perfect. Oye is designed to fail safe — if de-identification can't run, nothing is shared — and it always asks you to review before anything leaves the app. You are responsible for reviewing shared content.

Is Oye a medical device?

No. Oye is a documentation tool. It does not provide medical advice or make clinical decisions, and all clinical judgment remains with you.

We aim to respond to support requests within 3–5 business days. Oye is a small team, so we appreciate your patience.